Privacy Policy

GBE Transport ("GBE Transport," "we," "us," or "our") provides intercity bus transportation and ticketing services across Nigeria through this website, our mobile app, and our terminal / walk-in booking counters.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices you have whenever you book a trip, create an account, or otherwise interact with our services. By using our services, you agree to the collection and use of information as described here.

We collect only the information reasonably necessary to provide our services:

• Passenger & booking details: name, phone number, email address, booking and travel information, payment references, and any customer-service communications you have with us.
• Next-of-kin details: the name, phone number, and relationship of an emergency contact, collected on every booking (online or walk-in) so we can reach someone on your behalf in an emergency. Because this is another person's information, please only share it for someone who has agreed to be listed.
• Guest checkout details: if you book without creating an account, we collect the name, email, and phone number provided for that booking.
• Profile photo: an optional photo you may add to your account.
• Trip ratings & feedback: comments and ratings you submit after a completed trip.
• Check-in & boarding information: recorded by our terminal staff as part of your travel record.
• Push notification tokens: if you use our mobile app and enable notifications, we store a device token so we can send you booking-related alerts.

We use your information to:

• Process bookings and payments, and send booking confirmations, payment notifications, departure information, delays, and cancellations to the phone number or email you provide.
• Provide customer support and respond to your enquiries.
• Contact your next-of-kin only in a genuine travel emergency.
• Improve our routes, terminals, and services based on trip ratings and feedback.
• Send marketing communications, but only where you've consented and always in accordance with applicable data-protection requirements.

We don't sell your personal data. We share it only with trusted service providers who help us operate our platform, and only to the extent needed for the purpose below:

We may also disclose information where required by law, or to protect the rights, safety, or property of GBE Transport, our passengers, or the public.

We process personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable Nigerian data-protection requirements. We apply appropriate technical and organizational safeguards to protect your information, and we only retain it for as long as reasonably necessary to provide our services or as required by law.

Under the NDPA, you have rights over your personal data, including the right to know what we hold about you and to request corrections or deletion.

Today, these requests are handled directly by our support team rather than through a self-service tool in the app. Reach out via Contact Us and we'll respond as quickly as we can. We're working towards making this available directly in the app.

Any marketing messages we send are based on your consent. If you'd rather not receive them, you can opt out at any time by contacting our support team. This won't affect service messages related to your bookings (confirmations, delays, cancellations, etc.), which we send regardless since they're necessary to deliver your trip.

This website does not currently use tracking cookies, advertising pixels, or third-party analytics tools. If that changes, we'll update this section to explain what's used and why.

We may update this Privacy Policy from time to time as our services evolve. We'll post any changes on this page and update the "Last updated" date at the top.

Questions about this policy or your personal data? We're happy to help.